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Making the Right Connections: the impact of technology on building management

White paper 2 Like all UK industries, property is impacted by COVID-19 and the effect of the lockdown on the way it works. But despite this ‘new normal’, we cannot ignore our sector’s other key issues. The use of building technology is changing the way we live. In the last decade we have seen a revolution in technology; in particular the way in which data influences our daily lives. It is increasingly being used by stakeholders across the property sector to inform decision-making and digitise both information flow and transactional business. 

In response, today the Institute of Residential Property Management (IRPM) publishes the second part of its 2020 Tech Insight programme.  Making the right connections: the impact of technology on building management is a white paper highlighting the key issues raised by the impact of technology on the way our buildings are built and managed. From building management systems to resident portals and from repair reporting to the internet of things, there is a myriad of ways in which technology can be used to improve the pace and quality of service delivery.


IRPM Chats

irpm chats 1

IRPM chats are informal discussions around topic matters that are critical to property management professionals. These chats can be insightful not only into operational elements of your roles, but to also provide guidance on career progression, wellbeing initiatives and personal development. 

We currently have two chats with critical information, guidance and discussions, for property management professionals:

(1) Keeping estates afloat- customers, communication & credit control in a Covid world

(2) Lift Inspections (LOLER) –  what, why, how & management during covid-19

 Login to the member area to watch. 

Property Management &domestic cover Domestic Violence during Covid-19

The Government’s stay at home advice in response to the COVID-19 pandemic can create new challenges for people experiencing domestic abuse.

Victim/survivors may be at home with the perpetrator and unable to escape.As a property manager, you could be the first to know about domestic abuse. You are also in a unique position to spot potential warning signs. 

You may be worried that you cannot communicate with your residents in the same way and could place them in danger. This guidance will help you to identify residents who are experiencing domestic abuse and know what you can do to help.

This guidance has been created by The Domestic Abuse Housing Alliance (DAHA), Surviving Economic Abuse (SEA), The Whole Housing Approach (WHA) in partnership with IRPM.

The Institute of Residential Property Management are working closely with DAHA, SEA and WHA to provide essential information on domestic violence during the current climate. 

Click here to download the guidance. 

What’s new on the Resource Hub?


A wide range of information related to COVID-19 is now available on the Resource Hub.

Property management

Tanfield Chambers’ barrister Mark Loveday, gives a comprehensive overview of the legal issues raised by service charges and property management during the Covid-19 outbreak. Read the article at

Running your business

Do face coverings need to be worn in the workplace and how can employers support their workers if they choose to wear one? Get the Government guidance on the Resource hub at


Case Law

The issue of a lease defect was addressed by the Upper Tribunal in this case involving lease extensions. PM Legal looks at the case in detail. Find it on the Resource Hub at

The tax chamber of the First-Tier Tribunal has recently grappled with the question as to whether defective cladding on a block of flats renders a flat “unsuitable for use as a dwelling” for SDLT purposes. Find out more at



the Housing and Property Management Apprenticeship

Apprenticeship standard for housing/property management




2017-01PR_0023 the MIRPM Build-to-Rent Qualification



Have you started your 15 hours of CPD for this year? 
The deadline is 31st December 2020. 

  • Click here to add your hours to date. 
  • Click here for the monthly Technical Updates that are worth 2 hours of CPD each issue.

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