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Data Ethics: plotting a roadmap for the new frontier

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Like all UK industries, property is impacted by COVID-19 and the effect of the lockdown on the way it works. But despite this ‘new normal’, we cannot ignore our sector’s other key issues. For property managers the lockdown has shone a light on the way we use technology as never before. This exponential growth is driving the ethical issues around privacy, data harvesting and function creep further up the agenda.

In response, today the Institute of Residential Property Management (IRPM) publishes the third part of its 2020 Tech Insight programme.  Data ethics: plotting a roadmap for the new frontier is a white paper focusing on the challenges now being faced by residential property managers and the wider property sector, as they seek to harness the benefits of digital technology to add value to service delivery and the customer experience.


IRPM Chats

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IRPM chats are informal discussions around topic matters that are critical to property management professionals. These chats can be insightful not only into operational elements of your roles, but to also provide guidance on career progression, wellbeing initiatives and personal development. 

We currently have five chats with critical information, guidance and discussions, for property management professionals:

(1) Keeping estates afloat- customers, communication & credit control in a Covid world

(2) Lift Inspections (LOLER) –  what, why, how & management during covid-19

(3) The Property Economy – what’s coming? (recorded 10th June 2020)

(4) How to Serve Notices (recorded 8th June 2020)

(5) AGM Changes & More – Corporate Insolvency Governance Bill (recorded 8th June 2020)

 Login to the member area to watch. 

What’s new on the Resource Hub?


A wide range of information related to COVID-19 is now available on the Resource Hub.

Property management

Tanfield Chambers’ barrister Mark Loveday, gives a comprehensive overview of the legal issues raised by service charges and property management during the Covid-19 outbreak. Read the article at

Running your business

Do face coverings need to be worn in the workplace and how can employers support their workers if they choose to wear one? Get the Government guidance on the Resource hub at


Case Law

The issue of a lease defect was addressed by the Upper Tribunal in this case involving lease extensions. PM Legal looks at the case in detail. Find it on the Resource Hub at

The tax chamber of the First-Tier Tribunal has recently grappled with the question as to whether defective cladding on a block of flats renders a flat “unsuitable for use as a dwelling” for SDLT purposes. Find out more at



the Housing and Property Management Apprenticeship

Apprenticeship standard for housing/property management




2017-01PR_0023 the MIRPM Build-to-Rent Qualification



Have you started your 15 hours of CPD for this year? 
The deadline is 31st December 2020. 

  • Click here to add your hours to date. 
  • Click here for the monthly Technical Updates that are worth 2 hours of CPD each issue.

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